Return & Exchange Policy
FINSA HAIR RETURN & EXCHANGE POLICY
Your satisfaction is our forever pursue! We are pleased to accommodate returns and exchanges within 15 days on all sets that have not been opened, worn, or tampered with. When you receive the hair order, if the hair quality & hair color & hair length is not right, or you are unhappy with your purchase, please e-mail us at firstname.lastname@example.org to initiate your return at first and we will be always here to help you. The unauthorized returns will not be accepted. Hope you can understand!
Here Are Some FAQs In Regards To Our Return Policy:
1. How Do I Make A Return?
Easy: Please make sure to contact us with email at first, our email address is email@example.com and let us know your order number. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund. All items must be returned in its original, factory condition, (unaltered, unworn, unwashed, original uncut lace, original undispersed curl pattern, undamaged and with tags attached with the original packaging & gifts attached) as we do not sell refurbished or previously owned products. Please make sure the wig is intact and the lace has not been cut. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
2. What Is The Return Period?
We will provide a refund period on unopened hair within 15 days of the date that you receive your hair.
3. Do I Have To Pay For The Shipping Of My Return?
Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because Finsa Hair will not be responsible for lost returns. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
4. May I Return My Finsa Hair Without Contacting You?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
5. When Will I Receive My Refund?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
6. How May I Contact You?
You may contact us by e-mail at firstname.lastname@example.org . We always guarantee a response within 24 hours and will be happy to help you!
If You Have Any Other Questions, Be Free To Email Us At email@example.com , We Are Here To Help You!